Shipping and Returns | Light Up Wear

Shipping and Returns

Shipping: We offer free shipping on every product you bought from us. Our average production time is 5 days and delivery usually takes 6 to 15 days worldwide. Our express delivery takes 3-8 days. We provide you the tracking number via email after we ship the item. Please be aware the shipping and processing time can be longer on major holidays such as Halloween and Christmas. We recommend doing holiday shopping as early as possible.

Express Shipping (DHL) tracking numbers become available 1 day after shipping and you might receive a separate email that includes your tracking number 1 day after the Order Completed email.

Return and Refund: We always double-check every product before shipping. If the product does not work, please contact us first, after the inspection, you can ship the product to us and receive a full refund or we can exchange the product.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If the product doesn’t work, you can ship it back to us in 7 days after the delivery.

Return policy will not be available if we notice an abuse on the product, instead we can repair your product with a repair fee. Return policy is only available for products have manufacturer defects.

For the products that are sold on Amazon, please read our affiliate disclosure.

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